Frequently Asked Questions
– order reference no.
– item(s) to be returned.
Please provide reference images of your defective item(s).
Promo codes must be applied at the checkout page before completing the checkout process.
There is strictly no refund if a promo code is not applied to completed order.
- All orders within Singapore enjoys a complimentary FREE delivery via Singpost Normal Mail.
- Courier delivery is complimentary for orders above SGD50.
- A standard fee of SGD3.99 applies for courier delivery, for orders below SGD50.
After your order is processed:
- Singpost normal mail takes about 3-7 business days during non-peak; up to 2 weeks during sale/ festive period.
- Please note that there is no tracking code for normal mail and Nayls will not be held liable for any lost or slow mail under this option.
- Courier delivery is expected within 1-3 business days with tracking code provided.
A tracking reference code will be sent to you in the email for courier delivery. There is no tracking code for normal mail via Singpost.
- Free for orders above SGD50
- Flat fee of SGD6 for orders below SGD50
- Delivery takes between 7-30 business days, depending on the country it is delivered to.
- Delivery takes between 3-14 business days, depending on the country it is delivered to.
A tracking reference code will be sent to your email once we ship out your order.