Frequently Asked Questions
Order Processing
An email confirmation will be sent to your registered email account once an order is placed.
Order will be processed within 1-3 business days for delivery, unless otherwise informed.
An email will be sent to notify you once your order is shipped.
Please email us at orders@nayls.co with your order number and updated address. However if your order has been shipped, and should the item be sent back to us, we will a top-up for the re-delivery fee before sending it out again.
Refund Policy
Due to hygiene reasons, all goods sold are strictly non-exchangeable and non-refundable, unless otherwise stated. Only defective/ incorrect nayls-wrap products are accepted for returns.We do not accept change-of-mind returns or exchanges.
If you have received a defect / incorrect item from us, please drop us at email at hello@nayls.co with your
– order reference no.
– item(s) to be returned.
Please provide reference images of your defective item(s).
– order reference no.
– item(s) to be returned.
Please provide reference images of your defective item(s).
Refund Policy
Promo codes must be applied at the checkout page before completing the checkout process.
There is strictly no refund if a promo code is not applied to completed order.
LOCAL Delivery
- All orders within Singapore enjoys a complimentary FREE delivery via Singpost Normal Mail.
- Courier delivery is complimentary for orders above SGD50.
- A standard fee of SGD3.99 applies for courier delivery, for orders below SGD50.
After your order is processed:
- Singpost normal mail takes about 3-7 business days during non-peak; up to 2 weeks during sale/ festive period.
- Please note that there is no tracking code for normal mail and Nayls will not be held liable for any lost or slow mail under this option.
- Courier delivery is expected within 1-3 business days with tracking code provided.
A tracking reference code will be sent to you in the email for courier delivery. There is no tracking code for normal mail via Singpost.
International Delivery
Registered Mail, with tracking number:
- Free for orders above SGD50
- Flat fee of SGD6 for orders below SGD50
Registered Mail:
- Delivery takes between 7-30 business days, depending on the country it is delivered to.
- Delivery takes between 3-14 business days, depending on the country it is delivered to.
A tracking reference code will be sent to your email once we ship out your order.